NLIU Bangalore

Does the consumer’s right to be heard and redressed really exist in practice? NLSIU Bangalore students find out by using fairness creams, belly fat reduction gels, allegedly 24-hour-effective deodorants, and anti-dandruff shampoos, and then emailing the companies’ customer care departments asking some hard questions.

In their research they conclude that a majority of the departments were unresponsive [Mint]