A lawyer issued a legal notice to quit on behalf of his client. He posted it through registered AD and courier. Since he did not receive any AD card, h filed a complaint with the Post office .In the meantime, he sought for the proof of delivery from the courier company. He entrusted his clerk with the responsibility of pursuing the courier company and procure the hard copy of the proof of delivery.
Below you find the email conversation which ensued:
Clerk to the courier company
Please provide us delivery report for the shipment sent on September 09 vide AWB No. 123449276. It has extremely urgent due to legal requirement and has to be filed in the court tomorrow. So kindly favour us in this regard as required either by soft or hard copy to submit the same
Regards,
P.K.Gidpade
The next day, the clerk received a reply from courier company with the soft copy of the proof of delivery attached.Since he was asked to procure a hard copy of the same, he immediately wrote:
Dear Mr. Cheepak,
How could we explain our request which could be heard by your Jury (Ms. Jharokha & You). The day (03.02.2010), we had requested for the hard copy of said delivery report, it was assured by you telephonically and by Email of Ms. Jharokha that we will definitely send on 04.02.2010 and from that day after making several contacts, the matter is still on your wishes and obligation. Because you people have words to convince the customers and ignore the matter, however it is most important for customer and we are helpless with your great cooperation. This kind of issues have been raised to the upper channel time to time, but a single email simplify by mentioning as “We are looking into the matter” and story finished for future also. So this is the service standard we are getting through the Yellow Dart. Our firm has to file the matter in the court as mentioned in the trailing mail but the advocates has to wait until the turn of Yellow Dart ‘s wishes and blessings will come to the queue of our firm. So could we ask the day on which we can have your attention and could be bale to file the same in the court?
Regards,
P.K.Gidpade
The clerk received the dart of a reply immediately from the courier company
Dear Mr Gidpade,
Jharokha is out of station, had to leave due to some emergency..hence seems missed out actioning mail on time.
We can send only electric details
The clerk was furious. He wrote
Dear Mr. Taqlief,
We have this kind of electric details but this could not be filed as evidence before the court. This has already discussed with Mr. Cheepak that we need copy of delivery receipt and agreed to collect from the Dhokhla Hub. Then Mr. Cheepak said that we are sending the scanned copy within two hours and hard copy will be received in morning i.e.04.02.2010. So please manage for the same as required.
With regards,
P.K.Gidpade
To this, Mr. Gidpade was sent a soft copy of the delievery report.
A frustrated Gidpade replied :
Dear Mr. Jayjay,
Please see my trailing mail wherein I have clearly asked for DELIVERY REPORT not for Delivery Details and this document could only be accessed from your distribution hub. Please manage to provide me as needed for legal requirement.
Regards,
P.K.Gidpade
The clerk received the below mail the next day
“Hard copies are only kept for 90 days”
To which he replied
Dear Mr. Jayjay
Now it’s clear to go ahead but spent time in processing of the said matter
No Regards,
P.K.Gidpade