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HR doesnt handle annual financial matters lol, they are always busy sending cold mails to associates in rival firms in certain practice areas.
HR is involved heavily in end of financial year stuff at KCO, since all bonuses and increments are announced at the townhall and the HR has to ensure all process has been completed by then and everyone's letters are ready.
You could drop a follow-up with the person who referred you to HR on a weekday!