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Khaitan & Co advises UAE bank on English-law outsourcing to WNS

Khaitan & Co has advised UAE-headquartered Mashreqbank PSC on its contract with business process outsourcing (BPO) provider WNS Global’s India-based operations for outbound calling in banking services for clients in English and Arabic for an undisclosed amount.

WNS was led by its in-house legal team on the transaction, which entails a wide-range BPO services for the bank that has operations in Kuwait, Egypt, Oman, Qatar, India, Bahrain, Hong Kong, the USA and the UK.

Khaitan & Co partner Murali Neelakantan led the legal team for Mashreqbank on this deal told Legally India: “No international law firm was involved and we were directly approached by the bank. This particular deal is the third we have completed for Mashreqbank in the last one year.

He added that it was a great deal and unique too for an Indian law firm to advise on English law involving an offshore transaction from the Gulf into India which didn’t have any global legal counsel.

Mashreqbank vice-president and legal manager Tim Smith commented in a press release: “This was a complex and pioneering project for the bank and we were glad to have Murali contribute his expertise on complex offshoring projects. It was refreshing to see a team that was partner led which gave us comfort that all the risks and issues were identified and we were able to find real solutions.”

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